Q. How can I reset my password?

A. If you’ve forgotten your password, please visit our reset password page and follow the on-screen instructions.

Q. I’ve lost access to my two-step verification device

A. We offer two ways to reset your two-step verification if you've lost access to your device:

Submit a one-time use recovery code, or prove ownership of your seed phrase.

If you have access to a recovery code:

• Enter your username and password here
• Click on the Enter a backup code option when asked to enter a two-step verification code
• Enter one of your single-use codes

If you have access to your 12-word seed phrase:

• Visit our recovery page
• Sign in using your username and password
• Enter your 12-word seed phrase to sign a message
• Enter your username and password here
• Follow the instructions to set up a new two-step verification device

For security reasons, we're unable to reset your two-step verification if you're unable to recover with one of these two methods.

Q. I never received an account confirmation or password reset email

A. Please check your spam folder to ensure that your account confirmation or password reset email was not accidentally mislabeled. If you're still unable to find this email, please contact us at support@themorfi.com

Q. How do I close my account?

A. To close your account, please visit your settings page and follow the instructions under the Close Account section at the bottom of the page.

Q. Which credit/debit cards do you accept?

A. We accept the following credit and debit cards:

• Visa
• American Express
• MasterCard

Q. What payment gateway do you use?

We use Stripe, a well-established, secure, credit card payment gateway service to process your credit card payment.

Q. What payment methods are not accepted?

A. We do not accept any of the following payment methods

• PayPal
• Bank transfer
• Wire transfer
• E-checks and checks from international users

Q. How do I change my billing information?

A. While logged in, click on the top-right corner to expand your user menu, and select Plan + Billing.

Q. How do I delete an accidental payment?

A. While you aren’t able to delete any transactions that have been already processed, you can process a refund on any payment to keep your books in order.

Q. How long does the delivery take?

A. Usa: Standard 1-2 working days

Europe: 1-3 business days

International: 2-4 business days
may differ due to customs clearance in the country of destination

For payment in advance, your order will be shipped after the full invoice amount has been received. If the money does not reach us within 14 days, your order will be canceled.

Q. How can i track my shipment?

A. When your order has been dispatched you will find a relevant link in your dispatch confirmation email. This enables you to track the current delivery status of your order online. Please note that it can take a few hours until the tracking is updated.

You can also see the current status of the consignment by clicking on the current order in your Asphaltgold customer account.

You can, of course, also collect orders from our store. Please select "Withdraw in person" at the check-out. There are no dispatch costs and you can collect your item from as early as 1:00 p.m. on the next working day.

UPDATE: During the current lockdown due to Covid-19 the pick-up happens safely in front of our store entrance.

Q. Shipping addresses

A. In your user account under Address Book, you can manage your shipping and billing address. Here you can also specify an alternative shipping address if you want to ship to a different address.

Q. Customs or import charges

A. Within the EU, there are no customs or import charges for shipping. Deliveries to non-EU countries incur additional custom charges, taxes and fees. You can find more information about customs at http://ec.europa.eu/taxationcustoms/indexen and on import VAT at http://auskunft.ezt-online.de.

Q. The page does not work on my mobile device

A. Try the following:

• Log out and log in again
• Update the application to the latest version
• Uninstall and reinstall the app
• Try another mobile browser

Q. Purchase could not be made

A. This error can be due to several reasons:

• There is no more stock of the product
• The product is being updated (retry in a few hours)
• The product was temporarily removed

Q. How do I know that your products are of good quality?

A. All the products that we bring are of the best quality and are treated under various procedures to comply with all the certifications, if you are interested in knowing more about how we make our products you can go to the section of our products.

We are also affiliated with several of the largest distributors, who follow the same regulations and standards as us.

Q. Does The Morfi recycle?

A. All our restaurants recycle, from cardboard to used cooking oil. As cardboard contributes to around 50% to total kitchen refuse by volume, this is a big reduction of waste.

Q. Why do your prices vary between restaurants?

A. Each restaurant has a unique set of characteristics that can impact on pricing. For example, trading hours, customer traffic patterns and product demand differ. Many restaurants also offer a range of different service options such as drive-thru or delivery.

Q. I’ve got a suggestion for a new product.

A. Every year, we get plenty of new product suggestions. To prevent any possible misunderstandings or infringements, we’ve had to adopt a strict policy of not accepting ideas from outside our system. While we may be missing out on some great ideas, we’ve had to take this position.